Development Operations Associate (Data entry and Customer Service) - Contract

Location: Saint Paul, MN
Date Posted: 06-12-2018
Seeking a Development Operations Associate to start immediately in Saint Paul. 

Job Description: 
Under direct supervision of the Development Operations Manager, ensure accurate, appropriate and timely processing and acknowledgement of contributions; manage monthly donor program and ensure that the database is organized and maintained in a way that allows for the most effective identification, cultivation, solicitation and stewardship of all levels of donors. 

Responsibilities: 
  • Process/import gifts from contributors (including cash gifts, credit card gifts, online gifts, matching gift contributions and pledges) and produce acknowledgement letters
  • Process monthly credit cards and ACH gifts; monitoring and, as appropriate, making contact with donors who stop or start giving monthly; and working with other development staff to ensure proper cultivation, solicitation and stewardship of monthly donors. 
  • Assist with monitoring and responding to calls to the general development phone line and email box. Provide excellent customer service and stewardship to donors. 
  • Assist with the pledge reminder process. 
  • Maintain the fundraising database according to the data entry guidelines, ensuring that data is consistent, accurate and accessible. 
  • Promotes positive public image and relations of organization
  • Completes requirements for acceptable attendance and timeliness to work, uniform and dress codes including personal hygiene and other work duties as assigned
Qualifications: 
  • Two-year college degree or equivalent work experience
  • Data entry experience with database software, Raiser's Edge database experience preferred
  • Experience with Importomatic and PaperSave software is a plus
  • At least one year in professional experience in nonprofit development is a plus
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