Inside Sales

Location: Bloomington, MN
Date Posted: 12-07-2017
The Inside Sales Representative sells Company branded and Private Label Medical Devices to dispensers, physicians, hospitals, and other healthcare professionals as appropriate. This position builds, maintains and grows customer relationships primarily over the phone.  
 
JOB DUTIES & RESPONSIBILITIES (Key Result Areas)
  1. Build relationships with existing and potential customers by effectively communicating via phone and email to sell products and services and respond to customer concerns. (55%)
  2. Partner with outside sales representatives, marketing representative, professional trainer, and customer service within Channels of distribution and segmented accounts: (20%)
  3. Strategic account management for selected accounts with heavy focus on preparing annual customer marketing plan, with quarterly updates, unit trend analysis, price monitoring and renegotiation to gain and protect unit share. (5%)
  4. Analyze weekly sales reports and formulate action plans with outside counterparts to increase Points of Sales and Share of Wallet. (10%)
  5. Detail phone calls in CRM system (salesforce.com).  (10%)
  6. Attend trade shows, conventions, sales meetings, customer incentive trips, training seminars, in person sales calls and other functions as needed. (approximately 4 times per year)
PERFORMANCE EXPECTATIONS (Key Success Factors)
  • Reach or exceed territory sales goals on a monthly, quarterly and annual basis via: incremental sales increases, successful introduction of new products, promotions, marketing opportunities, seminars and courses.
  • 30+ telephone sales calls to Decision Maker (customers) reached daily.
  • Average 3.5 or more hours on the phone on a daily basis.
  • Minimum of 40 hours per week in normal business hours of the assigned sales regions.
  • Follow the HR policy including all company and department policies and procedures. 
  • Meet all performance and behavior expectations outlined in the company performance appraisal and / or communicated by management. 
  • Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
  • Follow good safety practices in all activities. 
  • Establish and maintain positive and productive work relationships with all staff, customers and business partners.
  • Demonstrate the behavioral and technical competencies necessary to effectively complete position responsibilities. 
  • Attend ongoing Company sales and technical training and take personal initiative for professional development as needed.
  • Safeguard sensitive and confidential Company information.
DESIRED QUALIFICATIONS
 
Education:
  1. Bachelor’s degree; or equivalent work experience and knowledge.
  2. Preferably Business or Speech & Hearing emphasis.
Experience:
  1. Successful Phone Sales experience in medical device and distribution industries.
  2. Minimum of 2 years Business to Business selling experience (non-retail).
  3. 1-2 years sales experience with outside sales experience preferred, not required.
Knowledge and Skills:
  1. Strong telephone communication and organizational skills.
  2. Computer and typing skills including Word, Excel, Outlook.
Other:
  1. Ability to work in individual and team setting.
  2. Proven successful sales performance.
  3. Ability and desire to relocate to region(s) outside North America corporate headquarters (MN).
  4. Desire to follow career track progression from Inside Sales to future Outside Sales opportunity.
  5. Meet or exceed all outlined expectations in terms of activity and actual sales results in order to successfully execute mutually desired career track.
 
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